Legal

Terms & conditions

Last updated: 30 September 2026

These Terms & conditions (“Terms”) govern your use of VOVO, the appointment booking platform operated by Folks Logic (“VOVO”, “we”, “us” or “our”). By creating an account or using VOVO, you agree to these Terms. If you use VOVO on behalf of a business, you agree to them on that business's behalf.

1. The service

VOVO lets businesses publish a booking page, take bookings online, over WhatsApp, at the counter and by phone, manage staff and schedules, collect payments through their own payment account, and message their customers. Features available to you depend on your plan and any add-ons.

2. Your account

  • You must give accurate information when you sign up and keep it up to date.
  • You are responsible for keeping your sign-in details secure, and for everything done through your account, including by staff and branch logins you create.
  • Tell us promptly at support@folkslogic.com if you believe your account has been accessed without permission.

3. Your business and your customers

  • You are responsible for the services you offer, your prices, and the cancellation, rescheduling and payment policies you set in VOVO.
  • You control the personal information of your customers that you collect through VOVO, and must handle it lawfully. We process it on your behalf as described in our Privacy policy.
  • You must obtain any consent your customers must give before you send them WhatsApp or other marketing messages, and must respect opt-outs. VOVO stops marketing messages to a number that replies STOP.
  • If you record visit notes or health information, you are responsible for meeting the professional and legal obligations that apply to those records.

4. WhatsApp and the AI assistant

  • WhatsApp messaging is provided through Meta's WhatsApp Business Platform, directly or through our messaging partner, and is subject to Meta's terms and policies. Message templates must be approved by Meta, and we cannot guarantee that any message is delivered.
  • The AI booking assistant reads each booking back to the customer and books only after they confirm, but it can misunderstand a message. You should review your diary and correct any booking that is wrong.
  • Messages beyond your plan's allowance may be charged from your prepaid WhatsApp credit at our published rates.

5. Fees and payments

  • Plans and add-ons are paid in advance at the prices shown when you buy them. Prices exclude taxes unless stated otherwise, and applicable taxes are added.
  • We may change our prices. A change applies from your next billing period, never to a period you have already paid for.
  • Payments your customers make for appointments go directly to your own payment account. You are the seller for those payments, and are responsible for them, including any refunds to your customers. We are not a party to them.
  • Refunds of payments made to us are covered by our Refund policy.

6. Acceptable use

You must not use VOVO to:

  • break any law, or infringe anyone's rights;
  • send spam or unsolicited messages, or messages that break Meta's policies;
  • upload malicious code, or try to access accounts, data or systems that are not yours;
  • interfere with, overload or reverse engineer the service; or
  • resell VOVO, or give access to it to others, without our written agreement.

7. Suspension and termination

  • You can stop using VOVO and cancel your plan at any time.
  • We may suspend your account for non-payment, a breach of these Terms, or to protect VOVO, other users or the public. While suspended, your account is read-only: you can still sign in and view your bookings, customers and invoices, but cannot make changes, and your booking page is unavailable.
  • We may close an account after a serious or continuing breach. Where we can, we will give you notice and a chance to put things right first.
  • After your account closes, you may ask us to delete your data, subject to legal retention requirements.

8. Intellectual property

VOVO, including its software, design and brand, belongs to Folks Logic. You keep all rights in the content and data you put into VOVO, and give us permission to use it only as needed to provide the service to you.

9. Availability and changes

We work to keep VOVO available and reliable, but do not promise it will be uninterrupted or error-free. We may change or improve features over time. If we remove a significant feature you rely on, we will tell you in advance where we reasonably can.

10. Disclaimers

Except as expressly stated in these Terms, VOVO is provided “as is” and “as available”, without warranties of any kind, to the extent permitted by law.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profits, lost bookings or lost data. Our total liability to you for any claim relating to VOVO is limited to the fees you paid us in the 12 months before the claim arose.

12. Indemnity

You agree to indemnify us against claims arising from your use of VOVO in breach of these Terms or the law, including claims by your customers about your services or your messages to them.

13. Governing law

These Terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of India.

14. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above changes when we do, and we will tell you about significant changes. Continuing to use VOVO after an update means you accept the revised Terms.

15. Contact us

Questions about these Terms: support@folkslogic.com.